Accessing Account Info
Summarize how users can access their tickets in customer portal
To access your tickets in the customer portal, first log in using your registered credentials. Once logged in, navigate to the 'Support' or 'Tickets' section, typically found in the main menu or dashboard. Here, you will find a list of all your submitted tickets, organized by status such as 'Open', 'In Progress', or 'Resolved'. Click on any ticket to view its details, including responses from the support team and any actions taken. You can also update your tickets with additional information or close them if your issue has been resolved. This streamlined process ensures you can easily manage and track your support requests.